After Sales

REPAIRS

If your product is not covered by warranty, Vango can offer alternative options to prolong the life of your product. Vango's parent company AMG has created an aftersales division, whch specialise in product repair and parts replacement. For more information on how we can help please call 0844 811 0535.

 

 

WARRANTY

All Vango products are designed and manufactured to the highest standards. Correct care combined with our high standards of quality will keep your product in good working condition for as long as possible. However, it is almost inevitable that with regular usage, your tent will need some care and attention, perhaps a repair or replacement parts at some point.

Firstly, it is important to establish whether your product can be repaired or replaced under warranty. For information on our warranty procedure, please click read our guarantee. All outdoor products suffer from some sort of "wear and tear", with the vagrancies of the weather and with the unpacking and packing way (particularly of tents).

 

As a guide the following damage is not covered by your warranty:

 

TENTS

  • General wear & tear over extended use.
  • Flaws in the fabric, if caused by excessive wear
  • Leaking through fabric if it is suffering from UV degradation (Often leaking fabric is in fact condensation on the inside of the fabric)
  • Leaking through seams if the there has been excessive abrasion of the seams or the seam sealant tape
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy
  • All Pole breakages- these are treated as “fair wear & tear”
  • Collateral damage from a pole breakage
  • UV degradation
  • Condensation, usually caused by lack of ventilation
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

 

SLEEPING BAGS

 

  • General wear & tear over extended use.
  • Flaws in the fabric, if caused by excessive wear
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Draw cord pulled out due to undue force
  • Broken  / failure in the stuff  bag due to undue force
  • Reduced loft of filling
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

 

RUCSACS

 

  • General wear & tear over extended use.
  • Flaws in the fabric, if caused by excessive wear
  • Leaking through seams (they are not taped- a rucsac liner should be used)
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching / packing
  • Broken buckles if they have been subjected to undue force or abrasion
  • UV degradation
  • Frame through bottom if the product has been dragged or “dumped” on rough ground
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

 

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of the repair or replacement part required.

 

Warranty Documents

icon Warranty Form Small Tents

icon Warranty Form Large Tents

icon Warranty Form Sleeping Bags

icon Warranty Form Rucsacs/Travel Bags

 
 

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Latest News

New DofE Recommended Kit
01.03.10

For several years Vango and the DofE have been working in partnership to produce and test kit that is not just suitable for expeditions but will enhance participants enjoyment.

For 2010 we have designed a brand new tent, sleeping bag and rucsac specifically with DofE participants in mind. Each of these products now feature on the official DofE Recommended Kit List.

The new simple to pitch, 3 pole, semi-geodesic Halo tent is packed full of innovation given its novel porch configuration which gives both a dry area to store gear on the groundsheet and an open section perfect for preparing food.

The award winning Supernova sleeping bag featuring Vango’s Thermal Embrace System (TES) hugs the body increasing the loft between the inner and outer layers and reduces the amount of air around the body, resulting in greater warmth and a much better night’s sleep.

Also new to the Recommended Kit List for this year is the Pumori rucsac, the pinnacle of Vango’s rucsac collection. This well researched, feature packed tried and tested bag is certain to become a firm favourite with experienced DofE participants and mountain adventurers.

For further information on these and all other Vango DofE Recommended Kit List products look out for the DofE logo on the product pages.

These products and all of the other Vango products featuring on the DofE Recommended Kit list are available to buy in stores now.
 
Vango At The NEC
24.02.10

We are exhibiting at the Boat, Caravan and Camping show at the NEC in Birmingham this week. You will find us in the Tent Pavilion with our retail partner Yeoman’s Outdoor.

This is the largest show of its kind anywhere in the country.

The show opened on Tuesday 23rd and will close on Sunday 28th February. It opens at 10am and closes at 6pm each day.

We are displaying 12 tents along with an array of accessories and tent additions.

The tents we have pitched are:

Dart 
Alpha
Beta 
Icarus
Artemis 
Orchy
Tigris
Maritsa 
Nile
Banshee
Spectre

We look forward to seeing you there.

 

 
 
Brand New For 2010: The Family Technical Collection
26.02.10

Fusing technical innovation with practical and functional living space, Vango’s brand new range of family technical tents are spacious, lightweight and easy to pitch giving you the best of both worlds.

Available in three sizes: 400, 600 and 800 the Nevis range of family technical tents are new for 2010 and are based on our most popular tent within the family range in 2009, the Tigris.

The Nevis tents offer a tunnel design giving height and width, specification benefits you would expect from a Vango family tent giving comfort and usability, further enhanced by technical features.

With the Nevis collection you are not only getting family and tech friendly features but you also get peace of mind thanks to Vango’s patented Tension Band System. Vango’s TBS ensures that your tent performs in adverse weather conditions, especially strong changeable winds. 

Something that appeals to all campers is ease of pitching and the Nevis does not disappoint. With flysheet first pitching and colour coded poles, it couldn’t be easier.

For added luxury and more usable space why not invest in some optional tent additions including a Nevis specific tent carpet and footprint or a colour coordinated tunnel canopy, extension or windbreak which will give you the option of adding extra space only when you need it.

To find out more about the home from home features as well as the technical attributes of the Nevis click here.