After Sales

 

TENT POLE REPLACEMENT

We have a services division who provide replacement poles, pole section and spares.
For more information please visit www.campingspares.co.uk

 

REPAIRS

Vango's parent company AMG has created a service division who specialise in product repair and parts replacement. If your product is not covered by warranty, they can offer alternative options to prolong the life of your product.

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of the repair or replacement parts you require. For repairs please use one of the repair forms below, marking on the form where the damage is and giving as much detail as possible.

For replacement poles please give as much detail as you can, and if possible the year / code of your product. Products have a code identity label on the inner or swing tag starting with TEC, TED or similar.

 

WARRANTY

All Vango products are designed and manufactured to the highest standards. Correct care combined with our high standards of quality will keep your product in good working condition for as long as possible. However, it is almost inevitable that with regular usage, your tent will need some care and attention, perhaps a repair or replacement parts at some point.

Firstly, it is important to establish whether your product can be repaired or replaced under warranty. For information on our warranty procedure, please click read our guarantee. All outdoor products suffer from some sort of "wear and tear", with the vagrancies of the weather and with the unpacking and packing way (particularly of tents).

 

As a guide the following damage is not covered by your warranty:

 

TENTS

  • General wear & tear over extended use.
  • Flaws in the fabric, if caused by excessive wear
  • Leaking through fabric if it is suffering from UV degradation (Often leaking fabric is in fact condensation on the inside of the fabric)
  • Leaking through seams if the there has been excessive abrasion of the seams or the seam sealant tape
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Broken carry / roller bag if they are over loaded, used for carrying other items or used as a toy
  • All Pole breakages- these are treated as “fair wear & tear”
  • Collateral damage from a pole breakage
  • UV degradation
  • Condensation, usually caused by lack of ventilation
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

 

SLEEPING BAGS

  • General wear & tear over extended use.
  • Flaws in the fabric, if caused by excessive wear
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Draw cord pulled out due to undue force
  • Broken  / failure in the stuff  bag due to undue force
  • Reduced loft of filling
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

 

RUCSACS

  • General wear & tear over extended use.
  • Flaws in the fabric, if caused by excessive wear
  • Leaking through seams (they are not taped- a rucsac liner should be used)
  • Broken zips if caused by forcing, jamming or improper use
  • Seams coming apart if caused by over tensioning / stretching / packing
  • Broken buckles if they have been subjected to undue force or abrasion
  • UV degradation
  • Frame through bottom if the product has been dragged or “dumped” on rough ground
  • Commercial use by rental companies, use by youth groups (Scouts, Guides, BB, DOE)

 

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with details of the repair or replacement part required.

 

Warranty / Repair Documents

icon Warranty / Repair Form Small Tents

icon Warranty / Repair Form Large Tents

icon Warranty / Repair Form Sleeping Bags

icon Warranty / Repair Form Rucsacs/Travel Bags
 

Shelter Box

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ShelterBox and Vango work together to continually develop equipment

Duke of Edinburgh's Award


Vango and Trangia products have been tested and recommended by The Duke of Edinburgh's Award.

Trangia


The obvious choice for outdoor enthusiasts looking for a storm proof stove.

Latest News

Vacancies within AMG
02.06.10

If you are passionate about the outdoors, are a fan of the Vango brand and would be interested in working with our team of outdoor specialists, then check out our latest vacancies on our Careers page.

 
 
Vango Climber Reaches Top of the World
26.05.10

 


Ed (left) with climbing partner.

 

Vango, the UK’s leading camping and outdoor brand, are delighted to announce that their sponsored climber, Ed Laughton, has reached the summit of Mt. Everest.  He is only one of 2,500 climbers who have managed the arduous climb to the top of the world’s highest mountain.

To support Ed on his adventure, Vango donated a range of items from their 2010 product range, including; a Force Ten Vortex 300 tent, a Pumori 60+10 rucsac, Viper sleeping bag and 90l Cargo bag. These products kept Ed warm and sheltered from the challenging conditions that he faced on the mountain.

Ed currently volunteers with the Himalayan Rescue Association (HRA), a not-for-profit organisation that provides vital medical care for both western trekkers and the local Nepalese population. Along with the HRA clinics in local Nepalese towns, there are also 2 clinics on the Everest base camp that minister emergency medical care to those coming off of the mountain. Ed undertook the challenge in order to raise awareness of the work that the HRA does and to fundraise as much money as possible for the clinics.



Ed was highly impressed with the design and quality of the products that Vango donated;
"Both myself and a number of others here on Everest have been genuinely impressed with the quality of Vango and Force Ten products and how they have performed in incredibly tough conditions. The Vortex 300 is a seriously fantastic tent that I wouldn't hesitate to recommend to friends, in fact the owner of the expedition company has decided to invest in several himself. Having met the staff and seen the gear in action it is clear that Vango and Force Ten have the user in mind at all times when designing their products. Even the smaller kit such as the solar lantern has been a big hit. I lent it to our cook and he was so impressed with it I have had to come to accept that I've no chance of getting it back”.

Vango’s Marketing Manager, Sharon Mason, is delighted that Ed managed to complete his challenge:
“Since its inception, Vango has supported many adventures and expeditions that challenge the participant to the extreme. The Mt. Everest climb is no different and I am delighted that Ed has reached his goal. All of us at Vango are looking forward to hearing about his challenging adventure when he comes back to the UK.”

For more information regarding the Himalayan Rescue Association, please visit www.himalayanrescue.org or for more information regarding Ed’s challenge, email marketing@vango.co.uk.

 
 
2010 Scottish Ultra Marathon
06.05.10

Vango are again delighted to be supporting the Scottish Ultra marathon for the second year running.

 

Starting from the 1st until the 7th May, the marathon is recognised as the toughest multi-day event held in the UK, with athletes covering 150kms of various terrains on the beautiful west coast islands of Islay and Jura.

 

Vango have donated key pieces of equipment including twenty Equinox mountain and thirty Beta adventure tents. Lightweight and durable, these tunnel tents will provide essential shelter to the participants from the elements.

 

Twenty athletes started the race on Sunday and already the tough conditions have forced several to retire early.

 

The first female and male athlete to cross the finishing line will both win some great products from our Lightweight range, including new for 2010 Apex tents and Rapide rucsacs. Designed specifically for mountain marathon competitors and lightweight adventurers, the Apex is extremely lightweight and will shelter the winner’s in future lightweight adventures. Athletes will appreciate the features of our new Ultralite rucsac, the Rapide. This rucsac will deliver fluids when needed most, contains essential storage space and has a sleek design to ensure that they do not hamper the user when time is of the essence.

 

Check out our Facebook page for daily updates and pictures from the race, and for more information regarding the event, please visit www.scottishultra.com.